🏆Hand-Embroidered Artisan Cap💖US 250th Anniversary Casual Hat

Have a question about your order, shipping, sizing, or our products? You’ll find answers to our most frequently asked questions below.

Products & Quality
Where are your products made?

Our products are proudly made in USA. Each item is carefully produced and inspected to ensure dependable quality and lasting comfort.

Are your products officially licensed?

Yes. Our licensed products are officially authorized and produced in accordance with the applicable licensing requirements.

What materials are your products made from?

Materials vary by product and style. Most of our apparel is made from soft, comfortable, and durable fabric blends designed for everyday wear. Please check the individual product page for specific material details.

Are the printed colors exactly the same as shown online?

We do our best to display every product as accurately as possible. However, colors may appear slightly different depending on your screen settings, lighting, and the natural characteristics of the fabric.

Sizing & Fit
How do I choose the right size?

Please review the size chart provided on the product page before ordering. For the most accurate fit, compare the measurements with a similar item you already own.

Do your products run true to size?

Most of our apparel fits true to size unless otherwise stated on the product page. For a more relaxed fit, we recommend ordering one size up.

Can I exchange an item if I ordered the wrong size?

Please contact our customer support team as soon as possible. We’ll review your request and explain the available options based on the status of your order and our return policy.

Orders & Payment
How will I know my order was received?

After placing your order, you’ll receive an order confirmation email at the email address entered during checkout. Please check your spam or promotions folder if you don’t see it.

Can I change or cancel my order?

Orders may be changed or canceled within 12 hours of purchase. After that, your order may already be in production or preparing for shipment, and changes may no longer be possible.

Please contact us as soon as possible and include your order number.

What payment methods do you accept?

We accept major credit and debit cards, along with any additional secure payment methods displayed during checkout.

Is my payment information secure?

Yes. Payments are processed through trusted payment providers using secure checkout technology. We do not directly store your complete payment card information.

Shipping & Delivery
How long does shipping take?

Orders are typically processed within 1–3 business days.

Delivery usually takes approximately 3–7 business days after shipment, depending on your location and the shipping carrier.

Do you provide tracking information?

Yes. You’ll receive a shipping confirmation email with your tracking number as soon as your order ships.

Tracking information may take up to 24–48 hours to update after the carrier receives the package.

Where do you ship?

We currently ship throughout the United States. Available shipping options and costs will be displayed during checkout.

Will all items in my order arrive together?

We always try to ship orders together. However, items may occasionally arrive in separate packages depending on product availability or fulfillment requirements.

You’ll receive tracking information for each shipment when applicable.

What should I do if my tracking says delivered but I haven’t received my package?

Please check around your property, mailbox, front desk, parcel locker, and with household members or neighbors.

Carriers sometimes mark packages as delivered shortly before they arrive. Please allow one additional business day. If the package still cannot be located, contact our support team with your order number.

What happens if I entered the wrong shipping address?

Please contact us immediately. We may be able to correct the address if the order has not entered production or shipped.

Once an order has shipped, we cannot guarantee that the shipping address can be changed.

Returns & Order Issues
What is your return policy?

We want you to feel confident ordering from us. If there is a problem with your purchase, please contact our support team within 30 days of delivery.

Return eligibility may depend on the condition of the item and the reason for the request. Items must generally be unworn, unwashed, and returned in their original condition.

What should I do if my order arrives damaged, defective, or incorrect?

Please contact us within 7 days of delivery and provide:

Your order number
A brief description of the issue
Clear photos of the item and packaging

Our support team will review the issue and provide an appropriate resolution.

Are shipping fees refundable?

Original shipping charges are generally non-refundable unless the item arrived damaged, defective, or incorrect due to an error on our part.

How long does it take to receive a refund?

Once an approved return is received and inspected, refunds are typically processed within 3–7 business days.

Your bank or payment provider may require additional time before the refund appears in your account.

Care Instructions
How should I care for my apparel?

For the best results:

Machine wash cold with similar colors
Turn printed apparel inside out before washing
Use a gentle cycle and mild detergent
Do not use bleach
Tumble dry low or hang dry
Do not iron directly over printed designs

Always follow any additional care instructions shown on the product label.

Contact Us
How can I contact customer support?

Please contact us through our website’s contact page or email our customer support team.

When contacting us about an existing purchase, please include your full name, order number, and the email address used during checkout so we can assist you more quickly.

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time

We usually respond within 1–2 business days.